Academic archive

UAL Q1 Earnings Call: Brand Loyalty and Capacity Adjustments Drive Outperformance in Uncertain Market

Airline company United Airlines Holdings (NASDAQ:UAL) beat Wall Street’s revenue expectations in Q1 CY2025, with sales up 5.4% year on year to $13.21 billion. Its non-GAAP profit of $0.91 per share was 23.8% above analysts’ consensus estimates.

Is now the time to buy UAL? Find out in our full research report (it’s free).

United Airlines (UAL) Q1 CY2025 Highlights:

StockStory’s Take

United Airlines delivered financial results for Q1 that exceeded Wall Street’s revenue and non-GAAP profit expectations, despite what management described as a softer macroeconomic environment and weaker demand for travel. Executives highlighted the company’s focus on winning and retaining brand-loyal customers as the key factor supporting margin resilience and operational stability. CEO Scott Kirby stated, “United’s performance is strong even in this weak environment because we’ve won the battle for brand loyal customers,” emphasizing investments in customer experience, premium cabins, and operational reliability as central to the company’s competitive strategy.

Looking forward, management maintained guidance for the year, citing confidence in the durability of its customer base and the flexibility of its business model. However, leadership acknowledged ongoing risks, including a potential recession and industry-wide cost pressures such as tariffs and supply chain constraints. CFO Mike Leskinen noted that United’s guidance incorporates scenarios for both stable demand and a recession, explaining, “Even in that world, we expect full-year earnings per share to be between $7 and $9.” The company plans to continue adjusting capacity and costs prudently while prioritizing free cash flow and maintaining a disciplined approach to capital allocation.

Key Insights from Management’s Remarks

United Airlines’ leadership attributed Q1 performance to a combination of brand loyalty, targeted capacity management, and ongoing investments in customer experience. Management repeatedly referenced its strategic focus on capturing and retaining premium travelers while responding to weaker demand in certain segments.

Drivers of Future Performance

Management’s outlook for the remainder of the year centers on maintaining brand loyalty, adjusting capacity to demand, and managing costs amid macroeconomic uncertainty and potential industry headwinds.

Top Analyst Questions

Catalysts in Upcoming Quarters

In the coming quarters, the StockStory team will monitor (1) whether United’s capacity adjustments effectively balance demand shifts and margins, (2) the pace and impact of investments in premium products and technology rollouts like Starlink Wi-Fi, and (3) resilience in loyalty and premium revenue streams as macroeconomic uncertainty persists. Additionally, developments in aircraft supply chains and potential tariff impacts remain important factors to watch.

Should you load up on UAL, sell, or stay put? Find out in our free research report .

Stocks That Trumped Tariffs in 2018

Donald Trump’s victory in the 2024 U.S. Presidential Election sent major indices to all-time highs, but stocks have retraced as investors debate the health of the economy and the potential impact of tariffs.

While this leaves much uncertainty around 2025, a few companies are poised for long-term gains regardless of the political or macroeconomic climate, like our Top 9 Market-Beating Stocks . This is a curated list of our High Quality stocks that have generated a market-beating return of 175% over the last five years.

Stocks that made our list in 2019 include now familiar names such as Nvidia (+2,183% between December 2019 and December 2024) as well as under-the-radar businesses like Sterling Infrastructure (+1,096% five-year return). Find your next big winner with StockStory today .